Capture Failures

On occasion, the Payment Gateway responses back to AdPerfect do not complete. This can result in an ad not being Approvable and typically you will see an error such as:

"No Funds Available"

"Capture error: ########## has already been captured"

This usually means that your gateway has already approved and captured the funds but due to a temporary communication interruption, did not send AdPerfect the capture details. When this happens, please obtain the Capture Approval Code or Reference number from your Gateway provider, and then create a Support Ticket with that information. We will aply the details to our DataBase and the ad will then be "Approveable".